She ought to have been a wreck today, but she astonished everyone with a bit of self-deprecating fun. It says something about self-imposed limits.

When I’m in danger of pigeon-holing people and defining their limits, I remember this remarkable story.

This scorecard lets you rank a person’s trustworthiness based on their competence, honesty, reliability and propensity to care.

A perception of widespread incompetence is reflexive, and is often to do with protecting our comfort zones of control.

Forget treats and gimmicks, people love their work when they get three things from it: Mastery, Autonomy and Purpose.

If you’re still dabbling in your juniors’ jobs, you’re clinging to your comfort zone, not leading.

Leaders who feel swamped often have no real idea. Use this simple tool to identify what needs delegating.

What you least like doing. No, that’s not irresponsible.

I can describe it, but remember: it’s an art, and an art must be practised and honed.

When capability, accountability and confidence are sucked out of a team or organisation, it freezes up.