Mace – Controlling rapid growth while delivering excellence
Mark Castle was appointed to head up a new group company, Mace Plus, in order to broaden its offer to include fixed price contracting.
Having secured £19m worth of business and expecting further rapid growth, Mark was concerned about a lack of effective controls and so turned to DSA
for support.
The brief was to enable the production of the Mace Plus Management Plan, to be in use within three months.
This involved:
- Facilitating working groups to identify, map, articulate and capture the best practice methodology for each key operational and commercial business process
- Design of the Management Plan architecture and liaison with the Mace IT department to upload onto the company’s intranet platform
Remarkable results
- Management Plan immediately adopted by staff
- Rapid business growth, in a controlled manner, while delivering excellence for customers
- Mace Plus is now fully integrated into the Mace brand and successfully delivers £1.7bn of profitable fixed price construction projects.
The Group Board is very happy with what has been produced. The Management Plan was developed during an incredibly busy period but we did it and in a remarkably short timescale! The clarity of your process and programme and your management of both certainly helped.
Did DSA deliver? Yes. Would we use you again? Yes. Value for money? Yes.
Mark Castle, now Mace Deputy Chief Operating Officer
Image: Photo from Pexels.com, License CC0