Everything is feedback

Everything sends a signal about how you really feel and what you really think.

To make sense of you, your people will interpret these signals, and you may be unpleasantly surprised at the conclusions they draw.

It could be a derisory remark about the organisation you both work for, when you’re trying to foster some esprit de corps.

You may say that customers are important, but you send a different message if you badmouth them.

You might feign interest in what somebody has to say, but constantly checking your phone tells a different story.

You’re always communicating, so take control and give the feedback you actually want to give.

Feedback is the lifeblood of delegation.